Terms & Conditions
Important terms for booking and using our boat tour services.
Last updated: June 22, 2025
Welcome to Poseidon Taxi Boat! By booking our services, you agree to these terms and conditions. Please read them carefully before making a reservation.
Our Services
Poseidon Taxi Boat provides:
- Dolphin watching sunset tours
- Panorama coastal tours (15min, 30min, 1 hour, 2 hours)
- Snorkeling and swimming excursions
- Speed boat rides and adventures
- Boat rental services (half-day and full-day)
- Custom private tours
Booking & Payment
Reservations
- Bookings can be made via phone, email, or WhatsApp
- All reservations are subject to availability and weather conditions
- We recommend booking in advance, especially during peak season
- Confirmation will be sent via email or WhatsApp
Payment Terms
- Payment can be made in cash (EUR) or by card on the day of service
- Some tours may require advance payment or deposit
- Group bookings may require 50% deposit
- Final payment is due before departure
Cancellation Policy
Important: Weather conditions may force cancellations for safety reasons.
Free Cancellation
24+ hours before departure
50% Charge
12-24 hours before departure
Full Charge
Less than 12 hours or no-show
Weather Cancellation
Full refund or reschedule
Safety Requirements
Safety First: We reserve the right to refuse service if safety conditions are not met.
- All passengers must follow captain's safety instructions
- Life jackets are provided and must be worn when instructed
- Children under 12 must be accompanied by an adult
- Pregnant women should consult their doctor before booking
- Passengers with mobility issues should inform us in advance
- Swimming and snorkeling are at your own risk
Weather Policy
Safety is our top priority. Tours may be cancelled or modified due to:
- Strong winds (over 15 knots)
- Heavy rain or thunderstorms
- Poor visibility conditions
- High waves or rough seas
- Coast Guard restrictions
In case of weather cancellation, you can choose a full refund or reschedule for another date.
Liability & Insurance
Our boats are fully licensed and insured according to Croatian maritime law. However:
- Passengers participate in activities at their own risk
- We are not liable for personal injury due to passenger negligence
- We recommend travel insurance for additional coverage
- Personal belongings are brought aboard at your own risk
- We are not responsible for weather-related inconveniences
Insurance: All passengers are covered by our maritime liability insurance as required by law.
What to Bring
Recommended Items
- Sunscreen and sunglasses
- Hat or cap
- Towel for swimming tours
- Water bottle
- Camera (waterproof case recommended)
- Light jacket for evening tours
Not Allowed
- Alcoholic beverages
- Glass containers
- Smoking on board
Allowed with Arrangement
- Pets (please arrange in advance)
- Large bags or luggage (guests often travel to islands with luggage)
Passenger Conduct
To ensure everyone enjoys their experience:
- Respect other passengers and crew
- Follow all safety instructions promptly
- Do not interfere with boat operation
- Keep noise levels reasonable
- Respect marine wildlife - no touching or feeding
- Help keep the boat clean
Disputes & Complaints
If you have any concerns or complaints:
- Speak with our captain or crew immediately
- Contact us within 24 hours via email or phone
- We will investigate and respond within 48 hours
- Croatian maritime law governs all disputes
Contact Us
Questions about these terms? Contact us:
Business Information
Poseidon Taxi Boat
Istria, Croatia
Licensed Croatian Maritime Operator